Step-by-Step Instructions on how to access the NHS App

In today’s world, technology has made it easier for us to access healthcare from the comfort of our own homes. The NHS app is one such tool which empowers users to manage their health on-the-go. This app allows patients in England to book appointments with doctors, order prescriptions, and access their health records all with just a few taps on their screens.

If you’re someone who’s looking to take advantage of the NHS app but don’t quite know how to go about it, then you’ve come to the right place! In this guide, we’ll take you through a step by step process of downloading, setting up, and accessing the NHS app. Whether you’re someone who wants to learn more about virtual healthcare or simply someone who wants to streamline their healthcare journey, this guide will have you covered. So, let’s get started!

Downloading the NHS app

If you’re looking forward to downloading the NHS app, the first thing to do is to check whether your device is compatible. The NHS app is available in both the App Store and Google Play Store. It is worth noting that the app requires a compatible smartphone or tablet, which must have a 64-bit processor and run on iOS 12.0 or later for iPhones or iPadOS 12.0 or later for iPads. For Android users, the device should have a 64-bit processor and run on Android 5.0 or later.

After verifying the compatibility of your device, the next step is to download the app. You can find the NHS app by searching for it in your device’s app store. Once you have located the app, click on the install or get button, and the app will begin to download.

It is important to note that the app is free to download and use, and it charges no subscription fee. After the download completes, you can then proceed to set up your account.

Now that you know how to download the NHS app let us move to the next step – Setting up an account.

Setting up an account

Once you have downloaded the NHS app onto your smartphone, you will need to create an account in order to access the health services it offers.

The first step in setting up an account is to enter personal information such as your name, date of birth, and address. Providing accurate information is important so that the app can display your medical records correctly.

Next, you will need to create a password and PIN to ensure the security of your account. Make sure you choose a strong password and that your PIN is easy for you to remember but hard for others to guess. Keep in mind that you will need to enter your PIN every time you use the app.

It’s also worth noting that if you have an NHS login, you can use this to sign in to the app instead of creating a new account. If you don’t have an NHS login, don’t worry – you can set one up easily from within the app itself.

Once you have provided all the necessary information and created a secure password and PIN, you will be able to access the health services provided by the NHS app with ease.

Accessing Health Services on the App

Now that you’ve successfully downloaded the NHS app and set up an account, it’s time to explore the range of health services it provides. From checking symptoms and getting advice to booking appointments, the app has everything you need to take control of your healthcare — all within a few taps.

Checking Symptoms and Getting Advice

Feeling unwell but unsure whether you need a doctor’s appointment? The NHS app has an innovative symptom checker function that allows you to input your symptoms and receive tailored advice on what to do next. Whether it’s self-care, a pharmacy visit or a consultation with a medical professional, the app will guide you based on the information you provide.

Ordering Repeat Prescriptions

Do you find it tedious to visit your GP every time you need to renew your prescription? Well, the app has got you covered. You can order repeat prescriptions directly from the app and collect them from your chosen pharmacy. You’ll receive notifications when it’s time to reorder and can keep track of all your prescriptions in one place.

Accessing Medical Records

The NHS app also allows you to view your medical records from wherever you are. This can be particularly useful if you’re traveling or seeing a new doctor. You’ll be able to see details of your medications, allergies, and vaccinations as well as your test results, medical procedures, and appointments. You’ll also be able to add information retrospectively such as notes, symptoms or readings.

Booking and Managing Appointments

Avoid the frustration of waiting on hold to book a medical appointment. With the NHS app, you can book appointments at your GP surgery, optician, or hospital quickly and easily. What’s more, you can manage your bookings and cancel or reschedule them if necessary. The app will also remind you of upcoming appointments, so you don’t miss anything important.

With all of these features, the NHS app is an invaluable tool for taking charge of your healthcare. The app is safe, secure and available anytime, anywhere. Be sure to check it out and explore its full range of services.

Troubleshooting Common Issues

Even though the NHS app has been designed to be user-friendly, you may still encounter some common issues when using it. Let’s take a look at two of the most common issues: Forgotten login details and the failed verification process.

Forgotten Login Details

If you forget your login details for the NHS app, don’t worry. You can easily reset your password by clicking on “Need help signing in?” on the login page. From there, you’ll be asked to provide your email address associated with your NHS account. Once you’ve entered it, you’ll receive an email with instructions on how to reset your password.

If you can’t remember which email address you used to register for the app, or if you’re still unable to sign in after resetting your password, you can contact the NHS App help desk for assistance. They’ll be able to guide you through the process of recovering your login details so you can get back into the app.

Failed Verification Process

When you first set up your NHS app account, you’ll need to go through a verification process to confirm your identity. This is for security reasons, so you can be sure that your personal health information is safe and secure.

If you’ve failed the verification process, there are a few things you can check to help resolve the issue. First, ensure that you’ve followed all the steps correctly in the verification process. If you’re still having issues, double-check that you’ve entered your personal details correctly, including your name, date of birth, and NHS number.

If you’re still unable to pass the verification process, don’t worry. You can contact the NHS App help desk for further assistance. They’ll be able to guide you through the process and help you resolve any issues so you can start using the app as soon as possible.


In conclusion, accessing the NHS app is a great step towards taking charge of your health and wellness. The app offers a convenient and reliable way of accessing various health services, such as booking appointments, getting prescriptions, and accessing your medical records. By following the steps outlined in this article, you can easily download and set up your account on the NHS app.

Remember, the app is designed to help you manage your health and wellbeing, but it’s not a substitute for seeking medical advice from a healthcare professional. Always consult with your doctor or healthcare provider when seeking medical attention.

As you embark on your journey of using the NHS app, be patient with any common issues that may arise, and remember to troubleshoot them with ease. This will save you time and energy as you navigate the app.

Overall, the NHS app is a great addition to your health and wellness toolkit. Use it to your advantage, and take control of your health today!